Stories by Charles Studt, vice president of product management, IntelePeer

How to assess contact center requirements before moving to SIP trunking

While many enterprises have transitioned to SIP trunking as they adopt Voice over IP (VoIP), many are hesitant to migrate their contact centers away from the Public Switched Telephone Network (PSTN) due to concerns about quality and reliability. But SIP trunking has evolved, and new capabilities have emerged that offer value and options that are not possible with legacy PSTN connections.