Stories by Derek Yoo, CTO, Thinking Phone Networks

Five issues to examine when considering cloud-based UC

If you're considering cloud-based unified communications (UC) services, sooner or later you're going to have to weigh the difference between multi-tenant vs. multi-instance architectures. At first glance you may wonder, "If it works, why should I care?" But this design question cuts to the core of fundamentally different approaches to delivering UC in the cloud, and has very important implications about the scalability of the platform and services it is supporting.