Stories by Oleg Sin, product manager at SysAid Technologies

Integrating MDM into IT service management is key to operational efficiency in a mobile world

With the popularity of the bring-your-own-device movement, IT teams are turning to mobile device management (MDM) software to manage mobile policy, inventory and security. However, many MDM tools are stand-alone and do not easily integrate into the IT service management (ITSM) strategy, a disconnect that commonly results in inefficiencies and misunderstandings. For this reason, many enterprises are turning to integrated solutions.