Stories by Phil Hochmuth and John Cox

Show to feature VoIP, voice-recognition gear

There are two things that always need improvement: airline food and telephone customer service. To address the latter issue, several new products are on tap at this week's International Call Center Management Conference and Expo in Chicago.

Bigger players eye WLAN switch arena

Some of the biggest names in wireline switching are readying products designed to incorporate wireless LANs more fully and securely into enterprise networks.