Stories by Sandra Gittlen

A helping hand

Last year, I did my taxes with the help of an online wizard. I went line by line through every question and at the end offered up my digital signature and waited for my refund.

How lazy are we?

Cellbucks, an electronic payment network in the US, is busy inking deals with stadiums and concert venues so you can order items, such as food and beverage, without ever leaving your seat.

Educating tomorrow's IT managers

I had the distinct pleasure of teaching a graduate IT class at Harvard last week. However, in the end, I was the one who got the real education.

Judging customer loyalty

There's a business for just about everything, I'm convinced. Last week, I received a press release from a company that uses metrics to study brand loyalty among brick-and-mortar stores. Now the company, Brand Keys, has extended its Customer Loyalty Index study to include online retailers.

Mailbag: Tale of woe?

You could almost feel the group hug. Messages poured into my in-box last week with words of support and career suggestions for my friend, the network manager whose company is tossing out Novell gear in favour of Microsoft's offerings.

A tale of woe from the front line

A friend of mine phoned me up in a tizzy last week. His company had thrown him for a major loop but he doesn't feel he can leave because of the state of the economy.

Your commitment to yourself

It's hard to figure out when training became more of a burden on the employee vs. the employer. One reader says it started around the time that inexpensive training became available.

Mailbag: Who should foot the training bill?

Recently, I posed the question: Should IT executives depend on their employers for training or invest in ongoing education. Although many of you thought that it is the responsibility of the employer to help their employees stay current in their skills, you conceded that the market downturn requires IT executives themselves to update their own portfolios of knowledge.

Training is up to you

Over the past few weeks, I've received quite a few messages from readers touting the importance of training. However, they are quick to admit that getting their companies to pay for the training has grown ever more challenging.

How valuable is training?

Lucent recently released its "Network Professionals' Job Satisfaction Report" and although employees overall are more satisfied in their jobs than they were last year, there are still some issues that need to be tackled.

How valuable is training?

Lucent recently released its "Network Professionals' Job Satisfaction Report" and although employees overall are more satisfied in their jobs than they were last year, there are still some issues that need to be tackled.

Wireless e-commerce takes a hit revisited

Before I delve in to reader comments about the security of wireless LANs for use in retail operations, further to last week's article, I have a quick clarification. A Home Depot spokesman wrote in to say this: "Our entire front
end - all of our point of sale terminals/cash registers - are hardwired and always have been."

Wireless e-commerce takes a hit

One step forward, two steps back. That's the way it went with Best Buy's wireless plans. The company rolled out wireless cash registers to some of its retail stores, only to roll them back in amid security fears. The story goes that Best Buy was told by an anonymous source that they were able to grab credit card information from the wireless system while parked outside the store.

IT training on the rise for 2003

We all know IT training budgets have been slashed to little pieces over the past few months, but experts say that little by little companies are getting back the dollars to train their employees.

Cisco exams test real-world skills

A few months ago, we discussed the importance of hands-on learning. We also talked about why exams should focus more on real-world applications. Well, maybe, just maybe Cisco was listening.

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