It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.
Stories by Lisa Banks
WineMarket has achieved a 50 per cent increase in sales after consolidating its CRM, e-commerce, accounting and inventory management software.
Having an evolving bring-your-own-device (BYOD) strategy is vital for CIOs wanting to keep their workforce happy, Dimension Data has claimed.
Telstra (ASX: TLS) has announced the creation of a digital division after recording a lower than expected takeup of its digital Sensis offering.
IT and telecommunications service provider, Anittel (ASX: AYG), has taken home the top award at Deloitte’s 2011 Technology Fast 50 awards in Sydney today.
Australian startups shouldn’t rule out setting up shop locally but could look to the US for investment opportunities, one successful entrepreneur has claimed.
CEO of the online graphic design website, Patrick Llewellyn, talks about why crowdsourcing and Cloud computing are making the lives of Aussie startups much easier.
Australian Leisure and Hospitality Group’s (ALH) IT manager, Rick Coenen, talks about the IT challenges that come with working in the hospitality sector.
The Australian Leisure and Hospitality Group (ALH) has saved $200,000 a year after moving its data warehousing from Oracle to Microsoft.
National ICT Australia (NICTA) has been recognised for its facial recognition technology, winning the ICT research and development (R&D) award at the Asia-Pacific ICT Alliance Awards (APICTA) in Thailand.
Australia’s largest privately owned mechanical services contractor has rolled out business analytics software across its business to increase its competitive edge.
Laithwaites Wine People has looked to the Cloud to improve its call centre operations, rolling out a public Cloud offering across its new 35 seat customer service centre in Sydney.
Controlling the IT for an international wine company with a history of 40 years takes flexibility, communication and remembering the global nature of the business, says the Asia-Pacific operations director at Laithwaites Wine People, Leon Dale.
Geelong Grammar School has reduced back-up and recovery time after installing a scalable storage system.
V8 Supercar team Kelly Racing has streamlined its design process through the use of digital prototyping and multiphysics software.