Stories by Lisa Banks

2012 predictions for the CRM market

It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.

Q&A: Operations director at Laithwaites Wine People

Controlling the IT for an international wine company with a history of 40 years takes flexibility, communication and remembering the global nature of the business, says the Asia-Pacific operations director at Laithwaites Wine People, Leon Dale.