Software-as-a-service may have come into the enterprise through "the bathroom window," but it's definitely becoming part of the mainstream, says SAAS expert Mike West, vice president at Saugatuck Technology Inc., a boutique management consulting and subscription research company focused on disruptive technologies.
Stories by Bert Latamore
Corporations are racing against time to create archives that allow retrieval of e-mails in response to increasingly common civil suit discovery motions.
In the pressure-cooker global economy, U.S. regional insurance companies face particularly heavy pressure. Operating in the shadow of giants like The Prudential, Aetna and Allstate, they survive by the rule "grow or die" in constant fear of a shakeout that could see them gobbled up by their larger competitors. And because most sell through independent agents, who represent multiple competing insurers, they are in direct competition for every sale.
Highly distributed organsations run their IT systems on a managed services provider (MSP) model -- supporting numbers of offices dispersed over a geographic area. Mark Scott, president of The Utility Company, says the best model for this combines advanced network monitoring with a franchising system, such as that used by Dunkin' Donuts. His company is an MSP serving a growing population of small companies -- "five-person PR firms, 30-person law offices" -- across North America from its Ottawa, Canada, base.
Value networking, says Gartner vice president and distinguished analyst Carol Rozwell, is a method for examining the relationships among a group of related organizations or individuals to understand and categorize the value each gains from the relationship.
Businesses of all sizes today are graduating from the first stage of Internet use, dominated by e-mail, to a new stage characterized by increasing use of the Internet for research and of instant messaging (IM) to supplement telephone and e-mail for communications both inside the company and with clients and business partners.
The phrase "smart home" usually summons an image of lighting that goes on and off at a voice command, a stereo that automatically plays the music its owners like best, and vacuum cleaners that automatically keep the house shiny and bright.
In the past six months a disturbing trend has emerged involving the theft of laptops containing sensitive personal information.
Once the storm has passed, getting back on track brings pointers to protection and practices to disaster-proof systems for future needs.
In the increasingly federated, network-based IT environment, perimeter security is important but not sufficient by itself to protect company secrets, according to president and principal analyst of Security Incite and former Meta Group security analyst, Mike Rothman.