Stories by Dominique Deckmyn and Christine McGeever

Support challenges loom for Microsoft

Just when Microsoft customers thought it was safe to call on the company for enterprise-level technical support, the vendor is facing a double challenge: support for newly sophisticated electronic-business applications and the court-ordered split.

Challenges Ahead for Microsoft Support

Just when Microsoft Corp. customers thought it was safe to call on the company for enterprise-level technical support, the vendor is facing a double challenge: support for newly sophisticated electronic-business applications and the court-ordered split. That situation has customers who are satisfied wondering if they will stay satisfied for long.