Stories by Ryan Faas

How Mobile, BYOD and younger workers are reinventing IT

Despite big changes in technology over the past couple of decades, IT departments and the duties of their staff have stayed pretty consistent. The classic model involves helpdesk agents, desktop support staff, systems and network administrators, DBAs and developers, and managers at various levels reporting to a CIO or technology director. It's a system that has worked pretty well, surviving the arrival of the Internet and related shifts in both technology and culture with very little change to the actual duties of staff and running of a department.

OS X Mountain Lion: A big cat for business?

Apple surprised the tech world by unveiling a developer preview of OS X Mountain Lion, the next generation of its desktop operating system set to ship this summer - just a year after OS X 10.7 Lion arrived.

Dig deep into Lion: The best overlooked, underrated features

Apple billed this summer's release of Mac OS X Lion as having more than 200 new features, but most coverage of Lion in the intervening months has focused on only a handful of them. While iOS-like navigation and app-launching interfaces, autosave/restore capabilities, AirDrop file sharing and an emergency restore partition are by all means important, there are a lot of helpful tweaks and enhancements that can easily be missed.

In depth: Apple's new vision of education

Apple has made it clear that one of the next industries it hopes to disrupt and reinvent is education. It's an arena the company has a long history of working with: schools have been one of Apple's biggest market since the days of the Apple II.

What's up for Apple in 2012?

2011 was a big year for Apple. The company continued to <a href="http://www.computerworld.com/s/article/9218529/Apple_wows_with_record_iPhone_and_iPad_sales_largest_revenues">dominate the tablet market</a>, with no rival coming close the iPad in sales. It also <a href="http://www.computerworld.com/s/article/9220529/OS_X_Lion_sells_6M_copies_grabs_22_share_of_Mac_market">released Lion</a>, an update to OS X that delivered hundreds of new features; pushed out a <a href="http://www.computerworld.com/s/article/9220747/Hands_on_iOS_5_delivers_a_wealth_of_changes_">major update to iOS</a> that finally cut the cord for backups and syncing; <a href="http://www.computerworld.com/s/article/9220766/Apple_launches_iCloud_ahead_of_iOS_5_debut">launched its new cloud service, iCloud</a> (albeit not without some issues); and continued to rack up record sales of Macs.

Mobile device management -- what you should know

One of the biggest technology trends this year has been the continuing influx of consumer-oriented into the workplace. From <a href="http://www.computerworld.com/s/article/9220934/Caution_iOS_5_iCloud_and_the_iPhone_4S_in_the_enterprise">iPads and iPhones</a> to Android phones and tablets, 2011 will go down as the year the consumerization of IT reached a critical mass. It's no longer a question of whether IT departments will support and embrace consumer-first devices, <a href="http://www.computerworld.com/s/article/9221289/IBM_opens_up_smartphone_tablet_support_for_its_workers">bring-your-own-device (BYOD) programs</a> and the expanded sphere of mobile platforms -- now, the issue is more about when and how.

12 valuable tools for managing business Macs

The knock on managing Macs in business environments has long been Apple's ambivalent attitude toward providing significant enterprise support. Apple does, of course, offer tools for deploying, configuring, and managing Macs. But to move Macs beyond a departmental setting, IT will often find it necessary to look to third parties for help.

IT's guide to managing Macs in the OS X Lion era

No longer relegated to the fringe, Macs are fast becoming integral to today's business organization. As a result, IT can no longer rely on one or two dedicated "Mac guys" to maintain its Mac fleet. Instead, Mac management has become an issue that any CIO or systems administrator may be faced with on any given day.

Caution: iOS 5, iCloud and the iPhone 4S in the enterprise

Apple's iOS 5 and the new iPhone 4S, which went on sale Friday, are packed with new features, many of which should boost the productivity and on-the-road capabilities of professional users. But, as with many consumer-oriented mobile platforms making their way into the workplace, iOS 5 and iCloud service present some serious challenges in business environments.

How Steve Jobs changed Apple...

Entire books have already been written on the contributions Steve Jobs has made to Apple, the company he helped found 35 years ago. In many ways, the most significant ones took place after 1997, when he returned to Apple from exile and set about to change not just the company but entire industries.

Google Docs reconsidered

Since Google Docs officially went out of beta on July 7, 2009, the Web-based office application suite has steadily gone through a series of changes and tweaks.