Stories by Kelly Mills

Money movers lack laws online: PwC

Financial services businesses around the world are concerned slow progress in developing global regulatory frameworks for online financial services could be stifling opportunities, according to a PricewaterhouseCoopers (PwC) report.

Southern Cross cuts costs for launch

Southern Cross Cable Network has announced its trans-Pacific and trans-Tasman cable network will begin service on November 15, 2000, and is offering a 20 per cent reduction in prices for signups during the lead-up period.

ASPs on the up, but 60% will fail: Gartner

By 2003 Gartner predicts the application service provider (ASP) marketplace in the Asia-Pacific will be worth $US2.5 billion and a third of all software deals in the enterprise market will be delivered ASP style. However 60 per cent of players in the current market will not be in existence.

Airlines to buy parts online

Ansett Australia, as a wholly owned subsidiary of Air New Zealand, will be an equity partner in the newly formed B2B e-commerce exchange, Aeroxchange.

Boss: pull up your socks

Australia's staff retention crisis could be solved if "bosses pulled up their socks", according to a survey by recruitment specialist, Morgan & Banks.
In a recent survey of 2500 people in Australia, employees said all they really want from a boss is someone who is a good leader, gives good direction, notices good work and gives recognition and encouragement.

PwC: Inconsistent regulation threatens online takeup

Financial services businesses around the world are concerned slow progress in developing global regulatory frameworks for online financial services could be stifling opportunities, according to a PricewaterhouseCoopers (PwC) report.

Skilled IT staff shortage hits productivity: IDC

High staff turnover rates across the industry and the shortage of IT labour are hindering the uptake of the latest technology in many organisations, according to an IDC report.
The recent IDC 'IT Staffing Dynamics and Challenges in Australia' report, based on a survey of 400 Australian organisations, reveals staff turnover within IT departments is higher than company-wide attrition rates.

CRM solution integrates ops and analysis

Despite a large number of failed customer relationship management (CRM) projects, there is now a greater understanding of what makes the "best CRM projects succeed", according to Rod Bryan, lead partner CRM practice for PricewaterhouseCoopers (PwC).

ANZ bets on e-bank to challenge specialists

Winning the "new game" against the new global financial services specialty players entering the Australian market is the driving force behind ANZ Banking Group's recently announced e-commerce strategy (CW, July 24,p1).
ANZ saw "either customer specialists or product specialists taking slices of the market away from the big integrated players", according to David Boyles, head of technology, e-commerce and payments.

CRM the next ERP?: Gartner

Customer relationship management (CRM) projects driven purely by technology imperatives could go the way of similarly managed (and failed) ERP implementations, according to a Gartner analysis.

ANZ and Getronics clinch 10-year deal

In a revamp of its retail banking operations one of Australia's big four retail banking institutions has signed a 10-year contract for an undisclosed sum with Getronics.

Online shopping wins wallets

Online purchasing in Australia has increased from 2 per cent of Internet users in 1997 to 14 per cent in 2000, according to the latest research from Internet research and audience analyst Red Sheriff.