The appeal of unified communications (UC) has been the convergence of all business communication applications across the range of enterprise interfaces, including the PC, telephone, Web, and mobile. However, a recent Forrester survey revealed that whilst European and North American enterprise telecom and technology decision-makers are interested in deploying business telephone features on employees' mobile devices -— with more than half (52 per cent) of decision-makers rating this as an important or very important capability, mobile UC adoption remains embryonic.
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