Stories by Paula Jacobs

From the Classroom to the Real World

When John Hancock Financial Services in Boston needed additional IT staff to handle software configuration management, Muriel Castronova didn't place a recruitment advertisement in The Boston Globe or reassign current IT personnel. Instead, she found a college student.

OS Rollouts Hinge on User Training

ALL TOO OFTEN, when a company introduces new technology for its users, training is simply tacked on as an afterthought. But unless your users are properly trained first, don't expect Microsoft Windows 2000 or any other sophisticated technology to work miracles.