Stories by David L. Dotlich and Peter C. Cairo

Book Excerpt: Action Coaching

In Action Coaching: How to Leverage Individual Performance for Company Success (Jossey-Bass, 1999), David L. Dotlich and Peter C. Cairo propose innovative methods for developing employees in an age in which a company's competitive advantage depends entirely on the talent and skills of its staff. The authors argue that action coaching is different from other forms of coaching in that it links corporate goals with raising an employee's self-awareness about a particular behavioral problem (like being too critical of one's direct reports) and with increasing an individual's performance level or helping a high-potential employee adapt to a changing environment. In this condensed excerpt from Chapter 3, "Action Coach's Toolkit," Dotlich and Cairo outline the basic steps of action coaching.