NAB appoints new acting tech chief

Search for permanent chief technology and operations officer “progressing well”

National Australia Bank has appointed a new acting chief technology and operations officer (CTOO), after moving Bob Melrose to the role of executive general manager, retail banking.

Matt Lawrence, executive general manager, NAB Wealth Operations, has been appointed acting CTOO (subject to regulatory approval) while the bank continues its search for new tech executive. Lawrence has been at the bank since 2005 in a number of roles.

Melrose was appointed acting CTOO as part of a significant NAB restructure announced in July that included the departure of Renee Roberts, group executive enterprise services and transformation. As part of the restructure, the bank’s Enterprise Services and Transformation team became Technology and Operation.

In addition to the CTOO position, the bank established another executive role, chief customer officer, corporate and institutional banking, to lead a new customer-facing business unit. The bank said today that the searches for people to fill the two roles “have commenced and are progressing well”.

The CTOO will report to NAB group CEO Andrew Thorburn.

“These changes will bring greater momentum and energy to NAB’s goal of creating a simpler, more customer-focused organisation that delivers better outcomes for customers as well as shareholder returns,” Thorburn said in the initial announcement of the restructure.

“We have had a very clear plan over the last two years and have taken the action required to execute that plan. We have made progress, our customers are noticing the positive changes and our staff engagement score is the highest it has ever been but we need to do better.

“This new organisational structure will enable us to continue the pace of change while providing greater clarity for our customers and our people.”