Pizza Hut delivers online

It had to happen. We've been able to order groceries online and now we can order pizza online.

Pizza Hut, a division of Tricon Restaurants Australia, has gone live with its new online ordering facility.

Roger Eaton, managing director, Tricon Restaurants Australia, said the online ordering facility took around six months to build.

"I can't go into too much detail because the competitors will know how successful we are," Eaton said, adding that Pizza Hut is a "cutting edge" company.

He said he couldn't give specific information regarding the investment or when the company expects to see a return on investment; otherwise he would be "telling the pizza competitors what they want to hear".

The Web site lets customers read the complete menu, customise orders, find store locations and provide feedback to Pizza Hut, was built using IBM's WebSphere e-commerce software and DB2 database products .

Running on an IBM Netfinity server, the creative and backend technical design was delivered by IBM business partner Multitask Consulting, with IBM Global Services Australia providing project management.

Ross Martin, senior business manager, technical support services, IBM GSA, said: "By working with Multitask in the delivery we were able to allow seamless system integration, and while additional hardware has been added, Pizza Hut's existing IT infrastructure investment has been protected."

Eaton said there were some "technical issues" during implementation phase, but these were overcome when the project was delivered on time, and on budget, adding that the project has been successful.

The service is available now in the Sydney area; Pizza Hut plans to roll out the online ordering facility across Australia in 2002.

Eaton said there are no plans to roll out an online ordering system for other Tricon divisions, which include KFC and Tacobell, saying they are different to Pizza Hut's structure.