Genuity to Offer Single-Source DSL Services

SAN MATEO (05/16/2000) - Genuity Inc., formerly known as GTE Internetworking, on Wednesday plans to roll out a nationwide DSL service intended for large enterprise users.

Genuity's Enterprise DSL Internet Access Service will provide businesses a single source for DSL services that includes activation, provisioning, customer support, and billing, according to Genuity. Company officials say this new service tackles the problems of old-world DSL provisioning, in which enterprises had to negotiate with multiple DSL providers in order to get nationwide broadband services to telecommuters and remote offices.

Genuity's service will reach most major metropolitan areas, covering 60 percent of the United States. The company plans to use four partners for local loops:

GTE Network Services, Covad Communications Co., Bell Atlantic Corp., and NorthPoint Communications Group Inc.

With Genuity's Enterprise DSL service, companies call just one provider, Genuity, for a package of services including local loop access, Internet connectivity, IP address management, technical support, and billing. The service also includes value-added features such as self-installation kits and dedicated provisioning support staff, status reports on service delivery, and tiered pricing for volume purchases, according to company officials.

Genuity officials said by bundling its DSL service with other connectivity products and services, such as remote dial access, dedicated access, and VPN services, large enterprise customers can rely on a single source for connectivity and value-added services.

Unlike other DSL offers that Genuity said are usually restricted to the local loop, cannot provide Internet connectivity, or offer a nationwide reach, Genuity's enterprise DSL service spans end-to-end, according to the company.

"Today, we don't see anyone else offering not only national footprint but also a national footprint using multiple providers," said David Wasserman, director of product management for broadband service at Genuity. "We have overlapping providers, so [if] there are capacity issues or quality issues we can very quickly turn the spigot to ensure we get customers up and running in the times we've committed to."

Through its experience providing DSL to ISPs, Genuity said its service is robust enough for even the largest enterprise.

"The [volume] numbers in enterprise are quite large, but not as large as the ISP space. We have been providing DSL service since mid-1998 in the ISP segment, which has allowed [us] to ensure that we can scale," Wasserman said.

"The systems and the network we have put in place is ready for this."

Genuity plans beginning later this year and early into next year to bundle cable and fixed wireless services with its connectivity offering.

"If you want service from us, soon you will just say you want broadband, not specifying DSL or cable. So cable and fixed wireless will be another option to bring you broadband connectivity," Wasserman said.

The Enterprise DSL Internet Access Service is available now, priced starting at $89.95 per month with an additional one-time fee for activation and DSL modem hardware.

Genuity Inc., in Burlington, Massachusetts, is at www.genuity.com.

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