Compaq, Dell, HP Tap Motive for Help Desk Software

STOCKHOLM (04/18/2000) - Motive Communications Inc. today announced that Compaq Computer Corp., Dell Computer Corp. and Hewlett-Packard Co. have agreed to offer the Austin-based startup's new software for providing automated technical service and support to corporate users.

Called MotiveNet Server, the new software will enable vendors to offer branded, customized services to corporate IT help desks, as well as allowing businesses to design their own internal electronic services for solving hardware and software problems, Motive said in a statement.

Financial terms of the agreements with Compaq, Dell and HP were not disclosed.

The software can be used to create a three-tier, automated e-service network that connects end users with corporate help desks and key service providers or vendors such as Compaq, Dell and HP, Motive said.

Users access the service network through a button on their computer screen, which takes them directly to a self-service portal. The Motive technology also monitors what is happening on the computer and is able to automatically gather and deliver information and possible solutions to user problems or inquiries, Motive said.

Separately, Motive today also announced that it has been working with Microsoft Corp. and others on the support automation capabilities of the forthcoming Windows Millennium Edition operating system. Windows ME will feature technologies that enable support services to PC end users to be delivered via the Internet, Motive said in a statement.

Motive Communications, in Austin, Texas, can be reached at +1-512-339-8335, or via the Web at http://www.motive.com/.

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