Flawed Dell Notebooks Can Be Fixed

BOSTON (03/09/2000) - Owners of Dell Computer Corp. notebooks that may suffer from flawed memory cards can download an application to test their machines, the company said today.

Dell has developed an application that can test notebooks for the affected memory. The application can be downloaded from Dell's customer support Web site, and Dell will deliver new RAM modules to affected users. The URL where users can download the application is http://support.dell.com/us/en/memory_test/.

Dell also disclosed the number of possibly flawed notebooks shipped between February and November 1999.

"Today, we know that there are no more than 400,000 units that may have the potential for the problem," said Rob Crawley, a spokesman at Dell's headquarters in Round Rock, Texas.

The Dell notebooks affected include the Latitude CPiA, CPiR, CPt, CPx and CS models, as well as the Inspiron 3500, 3700, 7000 and 7500 models. These models may have flawed memory cards of the RAM (random access memory) type which can cause data to be corrupted or lost and the computer to crash. (See "Nine Months of Faulty Dell Notebooks," March 8.)Dell, in Round Rock, Texas, can be reached at +1-512-723-5512 on the Web at http://www.dell.com.

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