Responding to the apparent lack of remote network management services for medium-sized companies in Australia, Melbourne services company, BCAIT, has set up its Network Operations Centre and launched its RemoteCARE service.
Targeted at companies in the 200 to 1000 seat category, RemoteCARE remotely monitors, detects and resolves faults on customers' servers, LANs and WANs.
According to Andrew Carter, BCAIT's managing director, RemoteCARE is the first remote network management service in Australia designed for mid-sized enterprises.
"The giant multinationals market is saturated with companies specialising in outsourcing and facilities management, but here is an opportunity in the mid-sized enterprise space, the fastest growing market today according to Gartner and IDC, for our RemoteCARE service," said Carter.
Carter said other recent studies inidicated the high cost of managing networks for mid-sized companies. He said a study from the Yankee Group identified these costs as starting from US$55,000; and the Hurwitz group estimated that for every dollar spent on network management, $3 to $5 is spent on services to support it.
"It is one thing to invest the funds in network management, and another to invest the time and expertise internally to get a return on that investment," said Carter. "[RemoteCARE] has been developed specifically to help companies in the [mid-sized] space receive the benefit of advanced network management, whilst freeing up their internal IT manpower to focus on core business matters."
The RemoteCARE service complements the other IT "lifecycle" services that BCAIT provides such as ServerCARE and MaintenanceCARE. Formed in 1983, BCAIT has offices in Melbourne, Sydney, Brisbane and Perth.