Delta's Wireless Flight Info Service Takes Off

FRAMINGHAM (03/29/2000) - Delta Air Lines Inc. now offers U.S. passengers access to flight itineraries, arrival and departure information and worldwide flight schedules, following United Airlines and Northwest Airlines Corp. in a move to provide wireless Web services in the hotly competitive industry.

The Atlanta-based airline, which kicked off the wireless flight information service Monday, will offer the service to both Web-enabled cell phones and handheld personal digital assistants such as the Palm VII from Palm Inc. in Santa Clara, Calif. The carrier plans to roll out the wireless service worldwide later this year.

Delta's wireless intiative follows similar moves made by Northwest and United Airlines.

Bill Reeves, general manager of Delta's e-commerce department, said the decision to offer wireless access to flight information is "less about technology and more about customer service." The carrier, Reeves added, wants to communicate with customers "on their terms and at their convenience."

Palm users who want to use the Delta wireless service need to download an application from a clickable link on the company's main Web page at www.delta-air.com. Cell phone users interested in downloading the application should go to www.delta-air.com/servlet/wireless.

Northwest started offering wireless access to its flight information earlier this month.

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