Denis Healy, whose 25-year career with consulting and services organisations spans such companies as IBM, Deltak, and Cullinet Software Australia, will next week open the first Australian office for US management consultant Peppers & Rogers. The firm specialises in one-to-one marketing, customer relationship management and e-business strategies, and its arrival Down Under is timely, Healy believes.
The local market is realising the critical importance of dealing one-to-one with customers and partners in the new economy," he explained. "The rapidly-growing demand for CRM technologies reflects this realisation. In addition, strategic business consulting is now viewed as an essential tool for maximising the return on technology investments."
Healy will be joined at the opening of the office in North Sydney by the firm's founder Dr Martha Rogers.
Another day another board for Lou RichardLou Richard, who admits to a career of some 30 years in the IT&T industry, and Peter Robson have been appointed to the board of listed telecommunications equipment manufacturer Omni Group. Both are directors of -- and Richard is founder of -- the corporate advisory firm Newport Capital Group, which manages a $A75 million venture capital fund. Its investors include China Development Industrial Bank of Taiwan, Shamrock Capital, Compaq Computer, UBS Capital and the CH Warman mining group.
Around the traps
Pat Duffy -- dare we say another veteran of the IT industry -- is to take her leave from LookSmart, where she directed corporate communications, to take up a career in advertising.
West Australian telco Swiftel Communications has appointed John Safar sales and marketing manager. He was previously strategic account manager with Cable & Wireless Optus, where he was responsible for corporate and government accounts. David Bailey has been appointed technical manager of Swiftel. He joined the company from ERG, where he was a consultant technical architect for the company's Worldwide Transit Smart Card projects.
Equant has added several business support executives to its Australian operation. They are:
Max Serifovic, has been appointed business support executive in Sydney. He joined the company from C&W Optus, where he was a communications consultant.
Robert Kropman, who will also work from the Sydney office, was previously customer operations manager of SITA, and has worked with Cathay Pacific and RTA as a network operator.
Robert Chemali will also be based in Sydney and has also worked for C&W Optus, as well as IPL Datron and MediaSat.
Con Lokos will join Equant's Melbourne office from Unisys.
Executive shuffles abroad
Even though Jean-Yves Dexmier, CEO and president of Informix, had been seen as the driving force behind the company's turnaround, he was replaced this week as CEO. That job has gone to Peter Gyenes, a board member who joined Informix when it acquired Ardent Software in March this year. He had been chairman, CEO and president of Ardent. Observers have noted that Informix is finding the assimilation of Ardent more challenging than expected.
Bob Dies, an IBM executive, has been appointed head of the information resources division of the FBI, with the title assistant director. Dies spent 30 years at IBM before resigning last year. He was made a corporate vice president in 1990 and at various times was general manager of the AS/400 division, network computers and the network/PC division. He was also vice president of industries and services.
Kevin McKay, the head of SAP's US subsidiary until three months ago, has resurfaced as second-in-command of Mercator Software. He will have the titles of executive vice president and CFO. It is understood McKay left SAP when he was offered the role of CFO at the company's headquarters.