SAN MATEO (02/07/2000) - Yahoo Inc. hit a large bump this morning as its Web site went down at about 10:30 a.m. PST, said officials from Keynote Systems Inc., a San Mateo, California-based company that measures the performance and availability of major e-commerce and Internet sites around the world.
The site had intermittent outage problems during the morning and afternoon, during which http://www.yahoo.com was inaccessible.
"What we saw, essentially, was that somewhere between 10:15 and 10:30, the Web site stopped responding," said Daniel Todd, director of public service at Keynote Systems. "We still don't know for sure if that was a problem with the web server, their connection to the Internet or something else."
A Yahoo representative confirmed that the site, which is a conglomeration of search, auction, shopping, and news features to name a few service, was out for almost 3 hours but is "pretty much back up" and running as of about 1:30 p.m.
PST. However, there is no mention of the outage nor the reasons behind it posted on the Web site, and Yahoo has not yet given an explanation for the site crash.
According to Todd, Yahoo usually has a very high availability rating, usually above 95 percent, which means "95 percent of the time when you go to that Web site to look once, you get the page the very first time you try to load." As the site has come back online, availability has been slowly improving.
"Starting at around 1:25 p.m. or so, the Web site again began responding to requests, so you were then able to get through again," Todd added. "However, since it has come back, their success rate is around 70 percent or so, but (between 2:30 and 2:45 p.m. PST), it has been closer to 90 percent."
Keynote Systems will continue to monitor Yahoo's site until it is back up to usual performance and running smoothly.
Last month, Yahoo touted an audience increase to 120 million unique users in December, doubling December 1998's mark of 60 million, as well as a registered base of 100 million users by the end of 1999. The company also has a 2-for-1 stock split scheduled for Feb. 14, 2000.
Yahoo Inc., in Santa Clara, California, is at http://www.yahoo.com/. Keynote Systems Inc. is at http://www.keynote.com/.