HONG KONG (01/01/2000) - It's mid-afternoon on New Year's Day and the Hong Kong IT community is breathing a collective sigh of relief. So far nobody can seem to identify anything that went wrong during the rollover.
"No problems reported yet," said Tony Menzies, group IT manager for household goods removal firm Crown Worldwide. "I have checked the global hub servers and everything is cool there. I've had a call from our Thai office where the country manager has checked everything already -- no problems at all. I know it is early, but everything is basically looking OK," he said. Moments later he threw in an addendum: "Just had a report in from the Jakarta office -- everything OK there."
Glory Chan, MIS manager at clothing supplier Baleno Holdings Ltd., was in Mainland China last night, monitoring his users there so that they would follow his check list and guidelines for the rollover. Today he reported that while resources had been allocated to handle the unexpected following the rollover, "nothing happened and everything is running smoothly."
IS managers from the Hong Kong operations of Hyatt Hotels, Schindler Lifts, Abbot Laboratories, Kodak, Watson Wyatt, Fila Sport and Mattel also reported today that no problems were encountered.
And the vendors are clearly relieved as well.
Frankie Sum, general manager of Cisco Systems (HK) Ltd., said that last night was a paradox of excitement and quiet. "It was exciting as we were celebrating the new millennium. It was quiet as we received no customer phone calls," he said.
Graham Brant, general manager of Microsoft Hong Kong, reported a similar experience, but stressed that he's not letting his guard down.
"A whole bunch of people sitting there with pregnant expectation, and basically nothing happened. We as a company have seen no significant problems across Asia-Pacific, and the call volumes have been negligible," Brant said.
"However, we will stay highly vigilant until well into next week, since if there are any issues out there they might not surface until people are back at work," he said, adding that Microsoft had detected several new viruses which had been neutralized and that the various antivirus software vendors' virus signature files had been updated.
While he expressed concern last night about the possibility of disruptions in power and water supply, that concern has faded. "I think we can assume all major infrastructure stuff passed the test with flying colors," he said.