RightNow Technologies Inc.

Location: 601 Haggerty DriveBozeman, Mont. 59715Telephone: (888) 322-3566Web: www.rightnowtech.comThe technology: Self-service customer support on the WebGrowth potential: Aberdeen Group Inc. forecasts a 33% compound annual growth rate through 2002 for customer care.

Why it's worth watching: Little maintenance needed; knowledge base grows as customers use it.

Company officers:

- Greg Gianforte, founder and CEO

-Jeff Honeycomb, president and chief operating officerMilestones:

- Third quarter 1997: Founded

- First quarter 1998: RightNow Web shipped- December 1999: RightNow E-mail launched- January 2000: First round of venture-capital financingEmployees: 90, doubling yearlyProfitability date: Achieved profitability in first quarter of 1998Burn money: Gianforte himself invested the initial $50,000 for start-up.

Remainder of financing came from a $16.2 million venture capital funding round this month.

Products: RightNow Web, RightNow E-mail, RightNow LiveCustomers: More than 400, including Ben & Jerry's Homemade Holdings Inc., Sprint Corp. and Xerox Corp.

Partners: Oracle Corp., Intel Corp., VA Linux Systems Inc. and Red Hat Inc.

Red flags for IT:

- Traditional customer relationship management systems vendors such as Siebel Systems, Vantive Corp. and Pivotal are moving in.

- Runaway growth train may derail.

- Customers will soon demand more sophisticated customer-support tools for the Web, so RightNow products will have to mature.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

More about Aberdeen GroupIntelOracleRed HatRightNow TechnologiesSiebel SystemsSprintSprintVa LinuxVA Linux SystemsVantiveXerox

Show Comments