Remedy Initiates Its ASP Program

JOINING THE STAMPEDE to the application service provider (ASP) hosting model, Remedy is kicking off an ASP third-party partnering program with InsynQ and will be the first to host Remedy's customer relationship management (CRM) offerings.

Remedy intends to extend its ASP efforts to its electronic-procurement suite of applications that provides workflow automation for the procurement process, said Harold Goldberg, Remedy's director of corporate business development.

Remedy is targeting electronic businesses and small companies that need CRM or eprocurement deployments minus the internal maintenance, Goldberg said.

Remedy's other applications are slated to become available via the ASP program over the coming months.

The agreement is a response to the increasing hype about ASP hosting, which at the moment is an unproven business model as well as an unproven market, according to industry analysts.

"I think it will be important to try and listen to customers and gauge their demands and not overhype them," said Karen E. Smith, an analyst at the Aberdeen Group, in Boston. ASP hosting does hold the promise to help "smaller and medium-size companies come up against the larger players," Smith said.

Remedy has also decided to start offering its applications on a monthly subscription basis, with discounts for subscribers who want to purchase the software outright.

InsynQ's hosting of Remedy applications is available now.

Remedy Corp., in Mountain View, Calif., is at www.remedy.com. InsynQ Inc., in Tacoma, Wash., is at www.insynq.com.

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