FRAMINGHAM (01/21/2000) - Customer ConsultingAris Corp., a consulting firm and software developer in Bellevue, Wash., has put together a consulting methodology for extending customer relationship management technologies and business practices to also cover a company's employees, investors, suppliers and distributors.
U.S. Home & Garden Inc. has selected Fritz Cos. to be the primary logistics service provider for its lawn and garden Web subsidiary, EGarden Inc.
Fritz Cos. will make shipping, warehousing and insurance services available for all products purchased and sold through EGarden's business-to-business online auction and wholesale-store Web sites.
Both companies are based in San Francisco.
Electronic Bill Payment
First Union Corp. in Charlotte, N.C., will offer turnkey electronic bill presentment and payment capabilities to small and midsize businesses, using software and services from Derivion, an Atlanta-based application service provider.
First Union will offer Derivion's inetBillerSM service offering as part of its participation in Spectrum, a partnership the bank formed with The Chase Manhattan Corp. in New York and Wells Fargo & Co. in San Francisco.
City Utilities in Springfield, Mo., will implement software from San Francisco-based SPL WorldGroup Industry Solutions Inc. The project includes both software and implementation services.
Interwoven Inc., a Sunnyvale, Calif.-based maker of content-management software, has selected Intraware Inc.'s Web-based SubscribeNet service to provide its customers with software updates and product information. Intraware is based in Orinda, Calif.
Servicesoft Technologies Inc., an Internet customer service software maker in Needham, Mass., has announced a merger with Internet Business Advantages Inc., an electronic-services consulting firm in Concord, Mass.
Schneider Teams With iMark.com
Schneider Logistics, a wholly owned subsidiary of Schneider National Inc., a truckload transportation and logistics company in Green Bay, Wis., has teamed with iMark.com, an Austin, Texas-based global marketplace for buying and selling used equipment online. The alliance will allow iMark.com's community of used manufacturing equipment buyers and sellers to use Schneider's business-to-business e-commerce logistics server.
Hertz BoostsCustomer Service
The Hertz Corp. has rolled out two new customer service technologies at U.S. airports.
A new version of Hertz's Gold Electronic Manifest system - a nonverbal, electronic, wireless technology - immediately transmits the names of arriving customers to shuttle drivers. The Flight Arrival Notification System, a satellite-based flight arrival information system, allows Park Ridge, N.J.-based Hertz to prepare customers' cars in conjunction with flight delays and cancellations.