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Request announces first Platinum Partner

  • 13 October, 2003 21:13

<p>FOR IMMEDIATE RELEASE 14 October 2003
(photo available)</p>
<p>Request announces first Platinum Partner
Activ awarded first prestigious Platinum Partner status</p>
<p>Request Broadband Pty Ltd (Request), leading Australian broadband services provider, has announced that Activ Australia has become the first Request Platinum Partner. Activ was one of the first organisations to join the Request Partner community and has been a Request Partner for two years.</p>
<p>Tim Watson, Activ’s CEO said, “We are delighted to have achieved the highest Request Partnership status level. Our partnership with Request enables both companies to benefit from each other's expertise and resources, ensuring that customers view us as a trusted and valued advisor. We believe our commitment to service excellence, industry-leading support and technical expertise have been deciding factors in making us the first company to meet Request’s highest level of Partner accreditation - Platinum.”</p>
<p>The award was presented by Request in recognition of exceptional sales and service support. Activ is the sole Request Partner to be granted Platinum Partner status. “The Platinum Partner status recognises Activ’s commitment to providing innovative managed connectivity solutions, real business value and dedicated support to customers using the Request network,” said Scott Carter, Request Director of Sales.</p>
<p>Activ has been implementing VPNs for six years and has 450 customers using the company’s managed services. The company was attracted to Request’s VPN offerings because of the network’s robustness and quality – the company had had ongoing problems with its incumbent carrier. Watson said, “Request’s next generation broadband IP Network architecture ensures we can add value to our managed services over time. This includes tailored applications as well as voice and video conferencing.”</p>
<p>Activ focuses on managing the core communications needs of businesses wishing to outsource their internet and voice requirements. Further application support (including hosting) and value added services are provided via its solution partners. “Our understanding that a properly managed solution requires working closely with the customer’s IT&amp;T suppliers underpins our success,” said Watson.</p>
<p>Activ’s Solution Partner program was developed to facilitate the delivery of a wide range of complementary services that require high quality communications solutions to work effectively. The company has approximately 70 Solution Partners Australia wide. “Our partners bring with them special expertise to address a wide range of horizontal and vertical markets and applications,” added Watson.</p>
<p>Request announced its new, revitalised Request Channel Partner program – Request Professional Partnership Program (PPP) in July of this year, building on the success of the channel program launched two years ago. The Platinum Partner, Gold Partner, Professional Partner and Channel Partner status levels are dependent on the number of Request services under management and revenue performance.
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About Activ
Activ harnesses the power of the internet, helping to develop businesses and enhances productivity while keeping each organisation protected from unwanted intrusion. The company puts special focus on delivering standardised but flexible communications and security solutions so as to provide a high degree of ease of use and scalability, allowing Activ’s clients to grow their businesses with less risk.</p>
<p>To make the most of the opportunities the web provides and keep risks to a minimum, Activ works with solution partners - responsible for customer applications and local network support. This alliance means that businesses can refer to a single accountable Client Service department to make all the business tools required available and functioning reliably at all times.</p>
<p>Typical deployments include VPN broadband and Internet access, managed security services, unified messaging, global roaming, remote backup storage, and integration services. For more information on Activ, visit www.activ.com.au.</p>
<p>About Request
Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Request’s broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers.</p>
<p>Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress, RequestSoHo and RequestVoice.</p>
<p>In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure.</p>
<p>September 2003 saw the company win the ATUG Telecommunications 2003 award for Excellence in Telecommunications. In August 2003, Request achieved the highly prestigious CommsWorld Telecomms 2003 industry award for Broadband Wholesale Carrier of the Year. Other awards include the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution and Carrier of the Year 2002 ATUG award.</p>
<p>Request investors include, among others, Telecom Venture Group (TVG) and Pilbara Mines. For more information on Request, visit www.request.com.au.</p>
<p>Issued by Rivers of Communication
On behalf of Request</p>
<p>Media enquiries
Philip Sykes, CEO, Request, tel: +61 3 8628 2700 / 0419 979 816,
email: psykes@request.com.au
Dolores Diez, Rivers of Communication, tel: +61 3 9572 4552 / 0417 330 881,
email: dolores@riversofcom.com.</p>

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