SAN MATEO (01/24/2000) - In an effort to offer a clear migration path for enterprise call centers to IP, Cisco Systems Inc. this week plans to release the latest version of its Java client for computer telephony desktop applications in its Cisco ICM (Intelligent Contact Management) software.
The software package distributes voice and data from multiple sources such as IP networks, e-mail, and fax across a variety of desktop applications.
"Computer telephony integration, the integration of voice and data, will occur at the desktop because that is where the applications run," said Bob Primmer, manager of product marketing for Cisco's applications technology group, in Lowell, Massachusetts.
The thin Java client lets enterprises implement an IP-based contact center infrastructure while preserving existing investments in legacy call center equipment, such as Time Division Multiplexing.
According to Cisco, the growth of Internet-enabled applications such as Web collaboration, chat, e-mail, and IP telephony are changing the traditional voice call center into a multimedia contact center. The Java client helps the integration of Internet applications because it is platform-independent, according to the company.
"(What) Java brings you is the ability to run cross-platform so you don't have stop and change code," Primmer said.
The Cisco Java client was written in Java for easy implementation with no vendor-specific Java extensions, according to Cisco. Desktop applications written with the Cisco Java client are supported on any OS or browser that supports Version 1.1.5 and later of the Java Virtual Machine.
Pricing and availability information was not released.
Cisco Systems Inc., in San Jose, California, is at http://www.cisco.com/.