Betting that large enterprises want to tie voice and data operations more closely, 3Com has announced that it will scale its LAN telephony solutions for deployment across large organisations.
Specifically, it will expand its NBX, or Network-Based Exchange, family to make it easier for corporations to ditch standard PBX systems, which must be outfitted with several proprietary add-ons for computer-telephony integration (CTI).
Scaling NBX solutions to the enterprise will entail several steps.
In the second half of the year, 3Com will incorporate NBX CTI functionality into its SuperStack II switches.
In early 2001, 3Com will add CTI functionality to its CoreBuilder 9000 family for large-scale enterprises looking to inject voice services into network applications.
Also in late 2000, 3Com will release gateway applications for NBX and SuperStack II products. The applications will be based on standards, including H.323, a video conferencing standard and Session Initiation Protocol.
Finally, 3Com will launch a campaign to spur the development of third-party applications for large-scale voice and data integration.
3Com in mid-2000 will release customer-relationship management and multi-location call-centre processing applications, along with others to accommodate mixed media such as voice/fax and voice/video.
To accommodate the array of telephone devices scattered through corporations, 3Com will also announce in the second half of 2000 a series of telephony applications, including the ability to incorporate personal digital assistants in CTI applications.