Infosys Australia today announced it has won a $1.5 million contract to build South East Water Limited's (SEWL) new Field Service Management System (FSMS), that will deliver improved customer service to the utility's 1.3 million customers in Melbourne's south eastern suburbs.
The system will allow South East Water's staff to manage customer faults and coordinate maintenance on its water and wastewater networks from a single computer system.
Infosys Australia was selected as the primary contractor to work closely with South East Water's infrastructure team to deliver the system.
Gary Ebeyan, chief executive officer of Infosys Australia, said the new system will be used by more than 200 desktop and 80 field users, and will provide unified facilities for job planning, creation and scheduling, and real-time progress monitoring and reporting.
It will be integrated with South East Water's existing management systems including customer and asset information systems, to ensure the utility achieves maximum benefit from its investment.
The new South East Water FSMS moves the company forward following the success of its existing and industry recognized Waterlog system, which is reaching the end of its useful life, officials said.