Com Tech offers global support to customers

Internet development and network integrator Com Tech Communications has unveiled a new global service package which will provide customers with support anywhere, anytime around the globe.

The online enterprise management service offering and Web service portal is specifically targeting corporate and multinational organisations. "As more companies, especially ‘bricks-and- mortar' companies, move into the online economy there is a need for a new breed of online services to manage an organisation's assets in real time from anywhere around the globe," Com Tech said at the package's launch.

"We have taken our knowledge and experience of e-business networks and leveraged it to our customers' advantage," said David Shein, Com Tech's chairman. "This allows interaction with customer networks in real time and will result in immediate interactive, and in some instances proactive, action with a much quicker resolution time." The key to the delivery of the new global services model is the Global Services Operating Architecture (GSOP) provided by Com Tech's parent company Dimension Data Group. According to Karen James, Com Tech national operations services manager, this system provides it with a powerful and effective tool for Australian customers.

"This integrated, online initiative will allow Com Tech to leverage the skills of Dimension Data globally, with allocation of the best expertise in specific technology areas to the required services," she said. "The system effectively removes geographical boundaries for the customer and for Dimension Data's skilled services force."She believes that "local Com Tech customers will benefit not only from the increased service offerings but also from the breadth and depth of the resources on a worldwide scale, which this closer alignment of companies within the Dimension Data Group will bring."Com Tech has experienced some very rapid growth over the last few years. It is a feat that Shein attributes to the company's "legendary customer service", a trait it fully intends to expand on. The new system will automate a large proportion of mundane activities, said Shein, and "this will free up our engineers from mundane, repetitive tasks, to focus on those areas which add real value to our customers."The systems of the GSOA are deployed in operations centres around the globe.

They are already in place in Australia, Africa, the UK and Latin America.

Additional centres will be commissioned in Europe and the US this year, while regional hubs will be established in select locations to meet the specific needs of individual countries or regions.

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