Local team delivers global push

A local Com Tech Communications team has developed a global services architecture and products designed to ease day-to-day network management for IT managers.

Dimension Data, Com Tech's parent company, launched the service last week.

"Our customers' businesses rely intrinsically on their networks so Com Tech needs to be able to offer services that operate in real time," said Karen James, national operations services manager at Com Tech Australia.

"The services will free up IT departments to concentrate more on strategic projects," she added.

And using the customer web service portal, IT managers are able to access real-time diagnostic information about the health and performance of the corporate communications network, James said.

The first service, dubbed Insite, covers management of wide-area, local-area (campus) and server networks. Companies can choose different levels of service ranging from monitoring through to facilities management.

Uptime, a complement to Insite, provides service and support via telephone, remote diagnostics, support plans, on-site engineering and parts for IT components.

James said this service would benefit multi-location companies where IT support staff may have trouble providing service quickly and cost-efficiently.

All Dimension Data services will be delivered by the locally developed global service operating architecture (GSOA).

Com Tech has partnered with several third-party vendors to provide operational services at a local, regional or global scale. These include Siebel for customer relationship management; Concord for performance management and correlation tools; Cisco for event management and reporting tools; and Hewlett-Packard for OpenView.

The services will be available in August, with custom pricing based on individual requirements, James said.

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