FRAMINGHAM (06/22/2000) - Cisco Systems Inc. will announce Monday several enhancements to its technical support Web site that should make it easier for network engineers to diagnose and troubleshoot network problems online, sparing the time and cost associated with phone calls to Cisco's Technical Assistance Center (TAC). Cisco's TAC Web site now offers a Compatibility Advisor, a Web-based interactive tool that lets network engineers plug in their current networking devices and determine whether they are compatible with equipment they plan to buy.
Cisco also beefed up its Output Interpreter, a diagnostic tool that prompts users to input information about the problems they are having on their networks, and lists possible solutions. The latest version of Output Interpreter supports frame relay and voice over IP. Since Cisco enhanced the site, monthly page views have increased from 350,000 last September to 1.8 million in May.
NetWare developer Network Learning Masters Inc. has launched three network management utilities that make it easier for NetWare and GroupWise customers to perform repetitive administrative tasks. Dubbed EuMu, RUG and GW-Emailer, the utilities let network administrators group large numbers of users for import into NetWare or GroupWise and search the Novell Directory Services (NDS) database and make changes. EuMu is $1,000 for one directory tree and 1,000 users. Additional directory trees are $500; additional users are $1 per user.
RUG and GW-Emailer are included free with EuMu. Until the end of August, EuMu is available for $.50 per user per directory tree.
Network Learning Masters: www.nmasters.com