FRAMINGHAM (06/29/2000) - Santa Clara, California-based Palm Inc. yesterday said about 3 percent of its handheld devices are faulty.
The problem, traced to a faulty 8MB dynamic RAM component, can cause random data to be written on the Palm. The defect can be found in Palm IIIc, IIIxe and Vx products manufactured between October 1999 and May 2000.
Palm owners can check to see whether their units are affected by going to www.palm.com/support/dram. A software patch is available at the site.
In addition to the affected Palm products, about 90 percent of Des Moines, Iowa-based TRG Inc.'s handheld devices contain the same faulty chip. To correct the problem, TRG users can upgrade their handheld units to Palm operating system Version 3.51 at www.trgpro.com/support/update.html.
In separate news, Palm released results for the year ended June 2. Annual sales for fiscal year 2000 jumped to US$1.05 billion from $563.5 million in fiscal 1999. Net income was $57.5 million, or 11 cents per share. That compares with net income of $31.8 million, or 6 cents per share, for fiscal 1999 -- an increase of 81 percent.
Sales for the fourth quarter of fiscal 2000 were $350.2 million, compared with $174.3 million for the same period a year earlier. Net income for the quarter grew 147 percent to $16.9 million, compared with $6.8 million for the same quarter a year ago.
This was Palm's first full quarter as a public company.