Job Titles: Help Desk Manager

SAN MATEO (07/03/2000) - Prospects look bright for help desk managers. In fact, there is higher demand for technical support professionals than any other IT position, according to the Information Technology Association of America.

Compensation

Average salary: Nationwide - $54,906

Percent receiving bonuses:

Profit-sharing bonus - 28%

Annual personal performance bonus - 16%

Team performance bonus - 20%

Bonus for completion of major project - 12%Raises:

Percent whose salary rose over the past year - 71.4%Average percentage of salary increase - 11.1%Satisfaction: (Percent who feel fairly compensated)National average - 51%Help desk managers - 53.3%Vital statisticsExperience:

Average number of years in IT - 11

Average number of years at current company - 5Place in organization:

Average number of direct and indirect reports - 12.1Highest level of education completed:

Associate's degree - 17.8%

Bachelor's degree - 57.8%

Master's degree - 17.8%

Hours worked and benefits

Average hours worked per week - 47.6

Percent offered employee stock options - 33.3%Percent offered flexible work hours - 46.7%Percent offered formal IT training - 42.2%Percent offered tuition/education reimbursement - 48.9%Professional resourcesHelp Desk Institute - www.helpdeskinst.comThis association for help desk professionals provides information about training and certification programs along with white papers and links to local chapters.

Helpdesk.com - www.helpdesk.com

This site serves as an information portal for service and support IT professionals, featuring an events calendar and links to support-industry software vendors and publications.

SOURCE: 2000 INFOWORLD COMPENSATION SURVEY

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