SAN MATEO (07/06/2000) - To strengthen the technical support that it offers its customers, Houston-based Compaq Computer Corp. will offer the Compaq Knowledge Center (CKC) as a downloadable option in early July for selected Deskpro, Prosignia, Armada, and IPAQ products. The Internet-based service will use Austin, Texas-based Motive Communications' customer care software, which is installed on computers or available through a clickable icon. CKC is a self-service program that helps users diagnose and solve their own technical problems, officials said. If the issue cannot be resolved using self-help, CKC electronically connects the user to Compaq support technicians, who are given a history of the user-CKC interaction. An enhanced version of CKC will be available on Presario computers that will ship later in the fall.
Actuate, a publisher of online business information, and BMC Software Inc. have announced an agreement whereby BMC will integrate Actuate technology into BMC's Patrol Performance Manager. Patrol Performance Manager provides current and historic performance analysis of e-business systems and applications, according to BMC; Actuate will contribute its reporting technology to publish that information to the Web. Other companies that have signed up to incorporate Actuate in their e-business applications include Agilent Technologies, Ariba, Clarify, Comergent, InterWorld, and Siebel.
Google Inc., the Mountain View, California-based search engine company, announced that it has indexed more than 1 billion Web pages and now claims to be the world's largest Internet search engine. The company has indexed the full text of 560 million Web pages and partially indexed another 500 million Web pages, for a total of more than 1 billion pages, according to a written statement. A full-text index includes all the words on a page, whereas a partial index contains only some information about a page, relying on links and data related by other pages, said Sergey Brin, president and co-founder of Google. According to Brin, the 1 billion-page mark was not an overnight achievement because Google does not add new pages daily. Rather, the search engine scours the Internet, building a new index that is added to the existing one every few weeks. At the time of the previous update, Google contained more than 500 million total pages, with more than 200 million of these pages being full-text indexes. Started at Stanford University with only 20 million to 30 million pages in its index, Google now offers users the ability to "search as much of the Web as possible with one search engine," Brin said.