ANZ and Getronics clinch 10-year deal

In a revamp of its retail banking operations one of Australia's big four retail banking institutions has signed a 10-year contract for an undisclosed sum with Getronics.

As part of the technology partnership, the Australia and New Zealand Banking Group (ANZ) will implement the Getronics Globalfs retail banking platform, which will be used in call centres, branches, business centres and by mobile managers.

The application will replace up to a dozen existing platforms, with the first phase to include the introduction of a new sales and service platform.

According to officials, Globalfs, specifically for the financial services sector, is based on Microsoft's distributed internetworking architecture (DNA).

It provides support for multiple channels and applications, integration with transaction systems and customisation to replicate business processes.

Additionally, it also provides customer relationship management capabilities including customer identification, relationship profiling and product information.

A spokesperson for the ANZ was unwilling to comment on the agreement, but said the Getronics deal was a "small contract as part of our customer relationship management strategy".

Under the terms of the agreement, Getronics will also supply professional services and ongoing support services.

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