SAN MATEO (08/11/2000) - A new alliance will integrate Motive Communications Inc.'s AnswerWeb solution with the Vignette Corp. V/Series eBusiness Application Platform to bolster e-business customer service. The integration augments customer service with relationship management, content syndication, and multiple communications delivery channels provided by the Vignette V/5 product family, Motive Communications said. Specifically, Motive's online customer care solutions funnel targeted answers to users with questions. In addition to cooperative product development, the agreement will also involve joint sales and marketing campaigns.
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