Brief: Insurer Apologizes for E-Mail Snafu

FRAMINGHAM (08/14/2000) - Health insurance company Kaiser Permanente last week accidentally sent its customers 858 e-mail messages, some of which contained sensitive personal medical information. Kaiser ascribed the mistake to human error and a technical glitch associated with work done on its Web site earlier this month. In addition to reporting the problem to state insurance regulators, Kaiser was phoning recipients of the e-mail to apologize.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments