Brief: Insurer Apologizes for E-Mail Snafu

FRAMINGHAM (08/14/2000) - Health insurance company Kaiser Permanente last week accidentally sent its customers 858 e-mail messages, some of which contained sensitive personal medical information. Kaiser ascribed the mistake to human error and a technical glitch associated with work done on its Web site earlier this month. In addition to reporting the problem to state insurance regulators, Kaiser was phoning recipients of the e-mail to apologize.

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