Melbourne-based call centre solutions provider Call Time Solutions last week announced it had secured $3 million in private equity funding including one of the first investments from the recently announced Ericsson-Deutsche Technology Fund.
According to representatives of the investment group, the Ericsson-Deutsche fund was interested in its revenue growth, which has jumped dramatically since foundation in 1998. Revenues for Call Time Solutions are projected to top $16 million during the 2000-2001 financial year, a press statement said.
Call Time Solutions is a reseller of Interactive Intelligence's EIC (Enterprise Interaction Center) as well as a range of speech recognition and other enterprise communications applications. Customised computer telephony, Internet-related customer relationship management and contact management solutions are also delivered by Call Time Solutions.
"The capital raising has enabled us to invest in our local infrastructure to meet the rapid growth within the company," said Rob Witthoft, managing director of Call Time Solutions. "Since 1998, we have grown to produce revenues of approximately $8 million in 1999-2000, a figure expected to double within the next year.
"We will also build-upon our existing locations in Asia, to take advantage of the huge growth in the contact centre market throughout the region".
The investors were equally as enthusiastic. "Call Time is ideally positioned to develop an ASP offering that has true market potential and overcomes many of the pitfalls that have plagued existing ASPs," Ericsson-Deutsche fund manager Alan Kendrick, said.
"Call Time's solutions utilise leading-edge contact centre and speech recognition applications in a market experiencing enormous growth."