ASP Rolls Out Business Process Suite

AristaSoft Corp. Thursday expanded its application service provider portfolio by unveiling an integrated set of operations and finance, supply chain collaboration and customer service management applications designed for technology manufacturing firms. The company says the integrated package will allow its clients to automate the entire manufacturing process from the customer order stage to sending the work out to contract manufacturers.þSan Jose AristaSoft had been serving up its Operations and Finance package, based on J.D. Edwards OneWorld software, since last November, for order and financial management processes. The ASP has added a Collaborative Manufacturing Commerce piece, based on Agile Software's Agile Anywhere suite for bill management, engineering change management and supply chain integration; and a Customer Service Management product, based on Nortel's Clarify eFrontOffice suite, for quality tracking, inventory and Web-based customer self-service.þThe three components have been integrated into one platform by AristaSoft and webMethods, using the webMethods Enterprise product.þThe addition of the supply chain management component could be very beneficial for technology manufacturing firms, says Lisa Williams, an analyst with the Yankee Group in Boston, because the manufacturing process of technology components often involves a number of small suppliers. Typically, Williams notes, these small suppliers don't have the IT infrastructure to handle supply chain management on their own.þ"What the manufacturing company wants to do is let the smaller players communicate in the supply chain process, even if [the smaller players] don't have the infrastructure for it. And hosted applications like this are one way to do it," she says.þAristaSoft currently has 16 customers, over 80 percent of these customers operate in the networking industry, according to Lorenzo Martinelli, AristaSoft's vice president of marketing.þ"They need processes a la Cisco, and they don't have the time, skill sets or resources to do that," he says. "So we do it for them."One customer, TollBridge Technologies, is already using the suite. Martinelli says TollBridge was able to implement the product in 54 days.

TollBridge produces voice-over-broadband products.þAristaSoft offers its services over dedicated T-1 or DSL lines with VPN capability for extra security.þCustomers access AristaSoft's applications, housed on Dell and Sun servers co-located at Exodus data centers, through a browser-based front end.þAristaSoft monitors its network 24-7 through two operations centers and offers various service-level agreements.þPricing on AristaSoft's business process services begins at US$15,000 per month. All of the services are available now.þAristaSoft: www.aristasoft.com.

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