Lotus Targets Service Providers

BANGKOK (03/03/2000) - Using its messaging and collaborative solutions as a base, Lotus Development Corp. is now extending its solutions to service providers and telecommunications operators.

"We want to extend our solutions to cover all relevant markets. Lotus' messaging and collaborative infrastructure is well proven and, we feel the best on offer. Now we will offer customers more than just a messaging solution," said Karoon Taychaburapanone, country manager of Lotus (Thailand). "This year, we will be focusing on service providers and telcos," he added.

Karoon said that Lotus' priorities this year would include:

-- messaging and integrated collaborative solutions.

-- the collaborative e-business market.

-- the distributed learning market, and;-- the knowledge management market.

"We are focusing on offering more solutions and value-added services. Unified messaging, for example, allows customers to integrate voice mail, e-mail, fax, and paging. Lotus will be able to let customers exploit this feature by Q4 (fourth quarter) 2000. Another solution allows for collaborative applications, so that customers can adopt the best collaborative messaging solution and data for their businesses," Karoon said.

Lotus also offers integration with Microsoft Exchange, or migration to Domino/Notes in the messaging market.

Lotus' collaborative e-business applications, meanwhile, include collaborative management and customer relationship management (CRM) solutions. The company is integrating its professional services with its partners' solutions.

"Lotus will integrate IBM's Learning Service for human resources development in the distributed learning market. We offer all the necessary technology, content and integration to our customers. The development of human resources is vital to every corporation," Karoon said.

Claiming leadership in the knowledge management market, Karoon said that although it is an emerging market, Lotus has been trying hard to educate the market through information, while also providing a range of solutions. Lotus will soon offer its Raven Knowledge Management suite in Thailand, as well as additional solutions.

Lotus enjoyed a successful period in the fourth quarter of 1999, with its highest-ever revenue from products and services globally. The company boasted 22 million users worldwide, with 8.5 million of those garnered in that quarter alone, the company claims. In the local market, Lotus has a customer base of 550 corporations.

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