ComSec Adds More Speech Tech to Share Trades

Commonwealth Securities Limited (ComSec) has extended its voice-enabled live securities trading.

The ComSec service, known as VoiceBroker, is an Australian-developed speech recognition technology called Syrinx Speech Systems. It incorporates share price-watch lists and details of executed orders. It can process new buy and sell orders and allows ComSec clients to access live ASX quotes via telephone.

VoiceBroker now answers more than 40 per cent of all ComSec telephone calls since it was first introduced in October.

ComSec managing director Paul Rickard said the company expected to break even on its VoiceBroker investment within 12 to 18 months, but that the return will be closer to three months.

"We are very happy with the way this project has gone to date and expect the new service to be made available to all our clients over the next few weeks. We are already working on the next round of speech-activated features for VoiceBroker," Rickard said.

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