Horsley's Comment

This week saw the release of the Australian Communications Authority's latest annual report. It makes interesting reading because it reinforces some of the same conclusions we have been hearing from other sources, such as the Telecommunications Services Enquiry. It highlights the substantial grow in the industry over the past year, and the increasing benefits which are flowing to consumers as a result.

But it also notes that despite the progress, much still remains to be done to lift the quality of service customers receive, and suggests that carriers are still not meeting the needs of users as well as they should.

The report throws down a challenge to government to improve the overarching requirements to be imposed on carriers, but it also places the onus on carriers to lift their own game further. At ATUG, our feedback is that because today's businesses rely so heavily on telecommunications, their expectations are high, and that business users often find their carriers not sufficiently responsive. 30 to 40 days, for example, waiting for a broadband service to be connected, is just unacceptable in today's world.

So the industry is growing and recently there have been major positive developments, most significantly the opening of the Southern Cross Cable. But there's still a long way to go.

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