Qld TAFE scores training solution

Communications and interactive management solutions provider Call Time Solutions has donated a $250,000 multimedia contact centre solution to Queensland's Moreton Institute of TAFE for its new Moreton Training and e-business Centre in Brisbane.

Moreton Training and e-business Centre (MteC) will provide e-business, call centre and enterprise management training to about 1500 students a year, both on site and through an e-learning program via the Web.

The centre will also provide training for corporate and government organisations, including IBM and the Department of Defence.

"What we are doing with MteC is providing a cutting-edge training experience that covers the new capabilities created by merging telephony, with the Web and CRM," according to Ian Lawrence, director of business, Moreton Institute of TAFE.

For the MteC facility, Call Time has donated and implemented software licences of the Customer Interaction Center (CIC) by Interactive Intelligence, developer of customer interaction management software, and a customer relationship management solution from Call Time's New Zealand based partner, Jade.

Call Time will have an ongoing partnership with the institute and the MteC facility, joining existing partners, including Microsoft.

Call Time will use MteC as a key training centre for its own corporate clients throughout the Asia/Pacific region, ensuring the TAFE institute's training capabilities are continually updated. www.moreton.tafe.net

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