Alcoa World Alumina Australia has outsourced support of its IT infrastructure in a $15 million deal with Computer Sciences Corporation (CSC).
The agreement is for three years, under which CSC will supply support services for helpdesk, communications, servers, desktops, OS/390 operations, disaster recovery and fleet management for Alcoa's operations. Those operations include bauxite mining, alumina refining and smelting and rolling and canned sheet products.
Alcoa's regional service delivery manager Steve Brameld said the company aims to achieve efficiencies by improving its IT processes. "Where appropriate, we will transition to fully managed and remote services, " he added.
According to Brameld, Alcoa and CSC "have worked hard over the last three years to establish an environment that delivers a consistently high level of service to [Alcoa's] customers."
CSC's Western Australia state leader Bruce Dinsdale said the bidding process for the contract was different from any other in Australia. Alcoa managed the last stages of the process online in real time. "[It's] standard for [Alcoa's] global operations but a first in Australia for major IT procurement," Dinsdale said.
Perth-based Alcoa has 6500 employees. It operates in mainly regional areas in WA, NSW and Victoria. The company is Australia's sixth largest resources exporter.
Alcoa had an IT services agreement with CSC for more than three years before signing the new infrastructure support contract.