Telstra puts Tivoli to work on desktops

IT outsourcing provider Advantra has chosen Tivoli management software to manage Telstra's 50,000 computer desktops across Australia.

The project, already in the deployment stage, is one of the largest implementations for Tivoli systems locally.

Advantra, a wholly owned subsidiary of Telstra, will also use Tivoli applications as its toolset of choice for systems and network management, with the Tivoli suite of products now forming part of Advantra's standard service offering.

Campbell Carew, Advantra's desktop technical services manager, said the company will be integrating Tivoli applications with some of the existing tools at Telstra.

According to Carew, using Tivoli will let Advantra deliver service to the level it has agreed to with Telstra.

"The key reason is to deliver the level of service Telstra requires," Carew said.

Both Steve Burke, general manager Tivoli Systems Australia and New Zealand, and Carew refused to comment on the estimated cost of the deal.

Advantra will use Tivoli to manage help desk and problem management technologies, and to monitor and distribute software to the desktops. It will also will use Tivoli applications including inventory and remote control for desktop management.

Monitoring of the infrastructure will be achieved using Tivoli Enterprise Console and Distributed Monitoring.

Tivoli service desk will be used for problem, change and asset management, and Tivoli storage management will also be used.

Carew said Telstra will deploy service desk and storage management by the end of the year but was unable to give the expected start date.

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