Volvo, Enigma sign service life-cycle management deal

Volvo Car has signed a multimillion-deal to use software from Enigma Inc. to simplify relationships with its 18,000 dealers and independent repair shops across the globe, the companies said Tuesday.

Volvo, a wholly owned subsidiary of Ford Motor Corp., will use Burlington, Mass.-based Enigma's 3C Platform (for content, commerce and collaboration) to build an application that ties together Volvo's existing XML-based service manuals, electronic parts catalogs and service bulletins, as well as its diagnostic and software downloads for onboard automotive control systems, the companies said in a statement. The application will be deployed globally in 17 languages via the Web and CD/DVD.

With the new system in place, technicians and mechanics will be able to more quickly access the information they need to repair any Volvo car, the companies said.

In addition, the application will be tied into other dealer management systems as well as other dealer-based back-office systems to streamline parts ordering, inventory and other financial processes, according to the companies.

"Volvo Cars aims to be No. 1 in customer service by developing and delivering innovative, user-friendly and flexible products, services and processes to our dealer network and customers around the world," Lars Kullberg, director of technical service and car project management of Volvo Cars, said in the statement.

Kullberg said Engima's 3C platform will enable Volvo Cars dealers to provide more efficient service and support, so customers can get their vehicles out of the shop and back on the road more quickly.

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