IT support system is a big bite for Macca's

McDonald's Family Restaurants has signed a multimillion dollar contract for the service and support of the company's mission-critical IT and point-of-sale systems across 700 restaurants in Australia.

The fast food giant awarded the contract to Melbourne-based Eftpos Engineering, the services business of e-commerce solutions vendor Keycorp for three years.

Eftpos Engineering will provide round-the-clock helpdesk support for McDonald's new point-of-sale Pos4 integrated supply chain systems; tech support for its In Store Process (ISP) back-office systems, and configure computers for each of the ISP implementations in the restaurants.

Support of McDonald's Eftpos system has been outsourced to Keycorp, and handled by EE for about three years and a Keycorp spokesman said its performance in this area led to a new contract for additional POS system and IT infrastructure support.

McDonald's national store systems support manager, Michael Schofield, said a key factor in that decision was the flexibility of Eftpos Engineering's solution. The provider was also one of the few companies able to offer Eftpos support services with integrated systems support, Schofield said.

Eftpos Engineering's general manager, Joe Bonin, said the support agreement was critical as McDonalds relies on its IT systems to "keep everything flowing smoothly -- the food service, rostering, scheduling, accounting and everything else" at its 700 stores nationally.

McDonalds and Keycorp would not disclose the value of the contract, citing commercial sensitivity.

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