What could be the world's most expensive store redesign opens for business today: Google's comparison shopping service. It offers online businesses new opportunities -- and new costs too.
When the European Commission fined Google âŹ2.42 billion (US$2.85 billion) back in June for giving an illegal advantage to its comparison shopping service, it gave the company 90 days to mend its ways -- or face further penalty payments of up to 5 percent of parent company Alphabet's average daily worldwide turnover.
That time is now up, and Google is introducing changes to the ways it displays comparison shopping offers in its search results in a bid to settle the antitrust case once and for all.
"We're giving comparison shopping services the same opportunity to show shopping ads from merchants on Google's Search results pages as we give to Google Shopping. Google Shopping will compete on equal terms and will operate as if it were a separate business, participating in the auction in the same way as everyone else," a Google spokesman said Thursday.
The ads from comparison shopping services will appear in the same place above results for product searches as did ads directly from merchants. The main difference users will notice is that the foot of the ad will now identify the comparison shopping service via which the ad arrived, in addition to the merchant concerned.
The changes concern Google Shopping ads in Austria, Belgium, the Czech Republic, Denmark, France, Germany, Italy, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the U.K. The Commission's ruling also covers Google's activities in the 16 other countries of the European Economic Area, but Google does not yet offer Shopping ads there.
Critics of the change say that Google is profiting from the Commission's ruling, charging comparison shopping sites for ad slots when the sites used to appear for free in organic search results -- albeit way down the list, the situation that led to the antitrust case in the first place.
Ahead of Google's launch of the changes, Shivaun Raff of comparison shopping site Foundem.co.uk said the company should simply let its core crawling, indexing, and ranking algorithms surface comparison shopping results just as it does other web pages, without imposing the penalties on comparison shopping sites that got it into trouble with the Commission.
The Commission has not said it's happy with Google's plans.
Indeed, Competition Commissioner Margrethe Vestager said of the changes, "I have learned not to let my happiness depend on site design, and I think I should keep it that way."
"It is for Google to show that they live up to the decision," she said at a news conference Wednesday. "We know part of what they will do, but it is for Google to show that they do it. We will monitor it actively."
Earlier this week, the Commission signed contracts with KPMG and search engine consultancy Mavens to monitor Google's compliance. "They are known to be very knowledgeable in these areas when it comes to data and search," Vestager said.
Google must also submit a report on its compliance every four months.
The company is appealing the fine.